Refund policy

RETURNS, EXCHANGES & REFUNDS POLICY

Road Trip Studio is committed to complying with the Australian Consumer Law (ACL). This policy explains when returns, exchanges and refunds are available and should be read together with your rights under the ACL.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

CHANGE OF MIND, INCORRECT SIZE, COLOUR OR PRODUCT SELECTION

Please choose carefully before placing your order.

Road Trip Studio does not provide refunds, returns, exchanges or store credits where a customer:

changes their mind;
orders the incorrect size;
selects the incorrect colour, design, style or product;
decides that an item does not suit them;
does not like the fit, colour, style or appearance after receiving it;
no longer wants or needs the product;
finds the same or a similar product cheaper elsewhere; or
makes another error when placing their order.

Customers are responsible for reviewing product descriptions, sizing information, size guides, colours, designs and their order details before completing their purchase.

For example, if you order a Medium and receive the Medium that you ordered, but subsequently determine that you would prefer a Large, this is considered an incorrect size selection and does not entitle you to a return, refund or exchange.

This section does not affect your rights under the Australian Consumer Law where a product fails to meet an applicable consumer guarantee.

FAULTY, DAMAGED OR INCORRECTLY SUPPLIED PRODUCTS

If a product is faulty, defective, damaged on arrival, significantly different from its description, or we have supplied a product, size, colour or design different from what you ordered, please contact Road Trip Studio as soon as reasonably possible after discovering the issue.

We may ask for your order number, photographs and other reasonable information necessary to assess the issue.

Where a product fails to meet a consumer guarantee under the Australian Consumer Law, Road Trip Studio will provide the remedy required by law.

For a minor problem, Road Trip Studio may choose to repair, replace or otherwise rectify the problem within a reasonable time.

Where there is a major failure under the Australian Consumer Law, the customer is entitled to the remedies provided by the ACL, which may include the customer’s choice of a refund or replacement.

An item being the wrong size because Road Trip Studio supplied a size different from the size ordered is different from a customer selecting the wrong size when placing their order.

SALE, DISCOUNTED AND PROMOTIONAL PRODUCTS

Products purchased during a sale, discount, special offer or promotional campaign are not eligible for a refund, return or exchange merely because of change of mind, incorrect size selection, incorrect colour selection or another customer ordering error.

However, purchasing an item on sale or as part of a promotion does not remove or reduce any rights the customer has under the Australian Consumer Law.

If a discounted or promotional product fails to meet an applicable consumer guarantee, the customer remains entitled to the remedy required by law.

PROMOTIONAL DRAW AND COMPETITION ENTRIES

From time to time, Road Trip Studio purchases may qualify customers for entries into promotional draws, competitions, giveaways or similar promotions.

Eligibility for any promotional entry is subject to the specific terms and conditions of the applicable promotion.

Where an entry is awarded because of a qualifying purchase, the entry is conditional upon that purchase remaining a valid qualifying purchase, subject always to applicable law.

If a qualifying order is cancelled, reversed or refunded, any promotional entry arising solely from that purchase may be cancelled or declared invalid to the extent permitted by law and the applicable promotion terms.

Where a customer is entitled to a refund or other remedy under the Australian Consumer Law, participation in a promotion or receipt of a promotional entry does not remove, restrict or modify those statutory rights.

For the avoidance of doubt, Road Trip Studio does not provide change-of-mind refunds or returns simply because a promotional draw has concluded, the customer did not win, or the customer no longer wishes to retain the product.

A promotional entry does not create an additional right to return or refund an otherwise conforming product.

Any promotional entry conditions, including eligibility, draw dates and treatment of cancelled or refunded qualifying transactions, are also subject to the terms and conditions published for the relevant promotion.

SIZING

Sizing may vary between products, garment manufacturers, styles and fits.

Where sizing information or a size guide is provided, customers are responsible for reviewing that information before ordering.

An item not fitting as a customer expected does not, by itself, mean that the item is faulty.

If Road Trip Studio supplies a different size from the size actually ordered, or the product otherwise fails to comply with an applicable consumer guarantee, the customer’s rights under the Australian Consumer Law continue to apply.

COLOUR AND PRODUCT APPEARANCE

We make reasonable efforts to represent our products accurately. Colours and appearance may vary depending on screens, devices, display settings, lighting and the manufacturing or printing process.

A reasonable variation in colour or appearance does not necessarily constitute a fault.

This does not affect a customer’s Australian Consumer Law rights where a product is significantly different from its description, image, representation or sample.

CUSTOM, PERSONALISED AND MADE-TO-ORDER PRODUCTS

Custom, personalised and made-to-order products are not eligible for returns, exchanges or refunds for change of mind, incorrect size selection, incorrect colour selection or other customer ordering errors.

This does not exclude any rights or remedies available under the Australian Consumer Law where the product fails to meet an applicable consumer guarantee.

RETURN SHIPPING AND ASSESSMENT

Please contact Road Trip Studio before returning a product that you believe is faulty, defective, damaged or incorrectly supplied.

Where Road Trip Studio is responsible for return costs under the Australian Consumer Law, we will arrange or reimburse reasonable return costs as required by law.

Where a product is assessed and found not to have a fault or other issue covered by the Australian Consumer Law, the customer may be responsible for reasonable transport or inspection costs where permitted by law.

PROOF OF PURCHASE

We may require reasonable proof of purchase before assessing a claim. This may include an order confirmation, receipt, order number or other reasonable evidence demonstrating that the product was purchased from Road Trip Studio.

Original packaging is not required where a customer is exercising rights under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict or modify these rights.

For questions about a product, return or Australian Consumer Law claim, please contact:

Road Trip Studio
Email: info@roadtrip.studio

Please include your order number and details of the issue so that we can assess your request as efficiently as possible.